This Refund Policy explains how VYDAI reviews refund requests for paid access to the Service, limits, and other paid features. It applies together with our Terms of Service, Public Offer, and Privacy Policy.
1General terms
VYDAI is a digital SaaS service that provides access to an online workspace, AI visibility checks, analytics, and related features after payment. Once paid features, limits, or results have been made available, payments are generally not automatically refundable except as described in this Policy or as required by applicable law.
Nothing in this Policy limits any mandatory consumer rights that cannot be excluded or changed by contract.
2One-time purchases
VYDAI limits and paid features are sold as one-time purchases. We do not charge recurring or subscription fees and do not automatically renew or auto-debit your payment method. Each payment is a separate, one-time transaction that you confirm at checkout.
Purchased limits do not expire. Because there are no automatic renewals, there is no subscription to cancel; requests to refund a payment that has already been made are reviewed separately under this Policy.
3When refunds may be available
We may approve a full or partial refund when our review confirms one of the following grounds:
- paid access was not provided because of a technical issue on VYDAI's side and the issue was not resolved within a reasonable time;
- you were charged twice or a duplicate payment was made for the same billing period;
- the wrong amount or plan was charged because of a billing error;
- the payment was unauthorized or fraudulent and this is confirmed after review;
- a refund is required by applicable law or by a written agreement with VYDAI.
4When refunds are usually not provided
Unless required by law, VYDAI usually does not provide refunds in the following cases:
- you did not use the Service or used it less than expected;
- you changed your mind after paid features or limits were made available;
- a specific business outcome, brand position, or third-party AI system answer was not achieved;
- the issue was caused by your device, internet connection, browser, integrations, or third-party services outside VYDAI's control.
We still review every request individually and may approve an exception where the circumstances justify it.
5How to request a refund
To request a refund, email vydai@inweb.ua as soon as possible after the charge, preferably within 14 calendar days. Please include:
- the email address of your VYDAI account;
- the payment date, amount, and currency;
- the order number, transaction ID, or Paddle receipt, if available;
- a short explanation of why you are requesting a refund;
- screenshots or other evidence if the request relates to a technical issue or billing error.
6Review and processing timelines
We aim to review refund requests within 5 business days after receiving all required information. If additional payment, access, or technical verification is needed, the review may take longer, and we will notify you.
Approved refunds are usually initiated to the original payment method. After a refund is initiated, banks, card networks, or payment providers may take another 5-10 business days or longer to post the funds, depending on the payment method and country.
A refund may result in removal of unused limits or restriction of access to the relevant paid features. A refund does not automatically delete your account or personal data; those requests are handled under the Privacy Policy.
7Payments processed through Paddle
For payments processed through Paddle, Paddle may act as the merchant of record or payment provider for the relevant transaction. In that case, Paddle may appear on your billing statement, and approved refunds are usually processed through Paddle back to the original payment method.
We may submit the request to Paddle or ask for additional information needed to verify the payment. Some refunds may require additional confirmation from Paddle or the payment network.
8Disputes and chargebacks
If you have a question about a charge, please contact us first at vydai@inweb.ua. This is usually faster than a bank dispute and lets us check access, billing, and technical details.
If you start a chargeback or payment dispute, we may temporarily restrict access to paid features while the dispute is reviewed. While a dispute is active, a parallel refund may not be possible under payment network or provider rules.
9Changes to this Policy
We may update this Policy to reflect changes in payment processes, pricing, law, or Service operation. The current version is always available on this page.
10Contact
For refund or payment questions, contact us at: vydai@inweb.ua